Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizz-jets.rest, place orders online, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and lawful manner. This policy applies to all users of our website and services located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable United States federal and state privacy regulations.

1. Who We Are

Jet's Pizza operates as a food service business dedicated to delivering high-quality pizza and related food products to our valued customers across the United States. Our contact details are as follows:

For all privacy-related inquiries, requests, and complaints, please contact us at the email address listed above. We will respond to all legitimate privacy inquiries within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in order to provide and continuously improve our food ordering services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us for customer support, we may collect personal identification information such as:

• Full name
• Email address
• Telephone or mobile phone number
• Delivery address and billing address
• Date of birth (where applicable for verification purposes)
• Username and password credentials
• Profile photo or avatar (if voluntarily uploaded)

2.2 Payment and Financial Information

When you complete a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• PayPal account details or other digital wallet identifiers
• Transaction history and order amounts

Please note that we do not store complete credit card numbers or sensitive financial authentication data on our servers. All payment processing is handled by PCI-DSS-compliant third-party payment service providers.

2.3 Order and Transaction Data

We collect information related to the orders you place through our platform, including:

• Menu items selected and customizations requested
• Order history and frequency of purchases
• Special dietary instructions or preferences
• Delivery times and delivery location records
• Promotional codes or loyalty rewards used

2.4 Usage and Behavioral Data

When you access and navigate our website at pizz-jets.rest, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and clickstream data
• Search queries entered on our website
• Referral URLs (the website you visited before arriving at ours)
• Time and date of your visit
• Session identifiers and interaction logs

2.5 Device Information

We may collect information about the device you use to access our services, including:

• Device model and manufacturer
• Unique device identifiers (such as advertising IDs)
• Mobile network information
• Screen resolution and display settings
• App version (if applicable for mobile access)

2.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your interactions with our website. This is described in greater detail in Section 7 of this Privacy Policy.

2.7 Communications Data

If you contact our customer support team, leave a review, complete a survey, or interact with us through any communication channel, we may collect and retain:

• Content of messages, emails, or chat conversations
• Feedback and complaint records
• Survey responses and ratings
• Records of phone calls where permitted by law

2.8 Information Collected from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms if you connect your account or share our content
• Marketing partners and data analytics providers
• Delivery and logistics partners
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

The primary reason we collect your information is to process and fulfill your food orders efficiently and accurately. Specifically, we use your data to:

• Process online orders and payments
• Coordinate delivery to your specified address
• Confirm and update you on the status of your order
• Manage your account and order history
• Provide customer support and resolve disputes
• Issue refunds, credits, or replacements where applicable

3.2 Analytics and Service Improvement

We analyze usage data to understand how our customers interact with our website and services so that we can continuously improve them. This includes:

• Identifying popular menu items and seasonal trends
• Analyzing website traffic and user behavior patterns
• Conducting A/B testing and usability studies
• Monitoring website performance and identifying technical issues
• Developing new features, menu offerings, and promotional strategies

3.3 Marketing and Promotions

With your consent where required by law, we may use your contact information and purchase history to send you personalized marketing communications, including:

• Promotional emails, SMS messages, or push notifications about special offers and discounts
• Information about new menu items or limited-time deals
• Loyalty program updates and rewards notifications
• Surveys and requests for feedback
• Retargeted advertising on third-party platforms based on your browsing and purchase behavior

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected]. Opting out of marketing communications will not affect the delivery of transactional messages related to your orders.

3.4 Legal Compliance and Safety

We may use your information to:

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from law enforcement or government authorities
• Enforce our Terms of Service and other agreements
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of our customers, employees, and business partners

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with carefully selected third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment processors – to securely handle credit and debit card transactions
• Delivery and logistics partners – to coordinate the delivery of your food orders
• Cloud hosting and IT infrastructure providers – to host and maintain our website and databases
• Email and SMS marketing platforms – to send you communications and promotional materials
• Analytics providers – to help us understand website traffic and user behavior
• Customer support software providers – to manage and respond to your inquiries
• Fraud detection and security services – to protect our platform and customers from unauthorized activity

All third-party service providers are contractually obligated to use your personal information only for the purposes for which it was disclosed and to maintain appropriate security safeguards consistent with this Privacy Policy and applicable law.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of sharing does not constitute a disclosure of personal information.

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We utilize PCI-DSS-compliant third-party payment processors to handle all financial transactions, ensuring that your payment card data is never stored on our servers in unencrypted form.
• Access Controls: Access to personal data is strictly limited to authorized personnel who need it to perform their job functions. All employees with data access undergo privacy and security training.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to monitor for and respond to suspicious activity.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain the personal information that is necessary to fulfill the purposes described in this Privacy Policy.
• Incident Response Plan: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security incident as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our services:

• Right to Access: You may request access to the personal information we hold about you by logging into your account or contacting us directly.
• Right to Correction: You may update or correct inaccurate personal information through your account settings or by contacting us.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time without affecting your ability to use our services.
• Right to Account Deletion: You may request the deletion of your account and the personal information associated with it, subject to our legal obligations to retain certain data.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable consumer request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will need to verify your identity before processing your request to protect your privacy and prevent unauthorized access to your information. Verification may require you to provide certain information that matches what we have on file for you. We will respond to your request within forty-five (45) days of receipt. If we need additional time, we will notify you of the extension and the reason for the delay. You may designate an authorized agent to submit requests on your behalf, provided appropriate verification is completed.

7. Cookie Policy

Our website at pizz-jets.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.
• Cookie Consent Banner: When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies.
• Opt-Out Links: For advertising-related cookies, you may opt out through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.

For a comprehensive description of all cookies used on our website, please refer to our full Cookie Policy, which is available upon request at [email protected].

8. Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. If deletion is not immediately possible due to technical constraints, we will isolate your data from further processing until deletion can be completed.

9. Children's Privacy

Jet's Pizza's online ordering and food delivery services are designed for adult consumers and are not directed toward children. We comply fully with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

We do not knowingly solicit, collect, use, or disclose personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18 years of age, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are under 18, please do not use our services or provide any personal information through our website.

10. International Data Transfers

Jet's Pizza is a food service business based in the United States, and all of our primary data processing activities take place within the United States. Our websites, servers, and operational systems are hosted in the United States.

However, in the course of conducting our business, certain data may be processed by our third-party service providers who may operate in other countries. When your personal information is transferred outside of the United States to our service providers, we ensure that appropriate contractual safeguards are in place to protect your information, including:

• Data processing agreements that require service providers to maintain security standards equivalent to those we apply
• Contractual clauses that restrict the use of your data to the purposes for which it was originally collected
• Requirements that service providers comply with applicable U.S. privacy laws and regulations

If you are located outside of the United States and are accessing our website, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our website and services, you consent to the transfer and processing of your information in the United States.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include social media platforms, review sites, payment gateways, and delivery tracking portals. When you click on a link to a third-party site, you leave our website and are subject to the privacy policy and terms of service of that third party.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every website you visit before providing any personal information.

Additionally, our website may incorporate third-party plugins, widgets, or social sharing buttons (such as Facebook, Instagram, or Google) that allow third parties to collect information about your interactions with those features. Your interactions with such third-party features are governed by the privacy policies of the respective third parties.

12. Your Rights Under the FTC Act and Federal Consumer Protection Laws

The Federal Trade Commission Act empowers the FTC to take action against companies engaged in unfair or deceptive acts or practices affecting commerce, including privacy-related practices. We are committed to maintaining fair information practices in accordance with FTC guidelines, including:

• Transparency: We clearly disclose what information we collect and how it is used.
• Choice: We provide you with meaningful options regarding how your personal information is used, particularly for marketing purposes.
• Access: We provide you with reasonable means to access and update your personal information.
• Security: We implement reasonable security measures to protect personal information from unauthorized use or disclosure.
• Enforcement: We take responsibility for ensuring that our data practices comply with applicable laws and our stated policies.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Filing a Complaint with Us

We encourage you to contact us first so we can attempt to resolve your concern directly:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days of receipt.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our handling of your complaint, or if you believe we have violated applicable privacy laws, you may file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC):
  The FTC accepts complaints about unfair or deceptive business practices, including privacy violations.
  Website: reportfraud.ftc.gov
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Attorney General (for California residents):
  California residents may submit CCPA/CPRA-related complaints to the California Privacy Protection Agency (CPPA) or the Office of the Attorney General.
  California Privacy Protection Agency: cppa.ca.gov
  California AG Consumer Complaint: oag.ca.gov
• Your State Attorney General:
  Residents of other states may file privacy-related complaints with their respective state attorney general's office. Contact information for each state's AG office can typically be found on your state government's official website.

14. Do Not Track Signals

Some web browsers allow users to send a "Do Not Track" (DNT) signal to websites, indicating that they do not wish to be tracked. At this time, there is no universal standard for how websites should respond to DNT signals, and our website does not currently respond to browser-initiated DNT signals.

However, you may manage your tracking preferences through our cookie consent tools and by adjusting your browser settings as described in Section 7 of this Privacy Policy. We will continue to monitor developments regarding DNT standards and update our practices accordingly.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizz-jets.rest
• Send an email notification to registered users if the changes are significant
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree to the revised policy, you should discontinue use of our services and may request deletion of your account and personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.